dealer gave me "wrong" charger

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abuchris
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dealer gave me "wrong" charger

Bericht door abuchris » 12 okt 2019, 19:18

I recently bought an ST3, and the CR245 came with it.
But according to Stromer documents I should have received a CR246.
Should I complain, or be happy with the one I got?`

Also, I didn't get any components for mounting a phoine to the stem. Should I have?
I only got the bike, the battery and the charger. Am I missing something?

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Frank
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Re: dealer gave me "wrong" charger

Bericht door Frank » 12 okt 2019, 20:18

By the anniversary edition is it the 245 standard. i will go back.

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Re: dealer gave me "wrong" charger

Bericht door Stromeur » 12 okt 2019, 22:13

abuchris schreef:
12 okt 2019, 19:18
I recently bought an ST3, and the CR245 came with it.
But according to Stromer documents I should have received a CR246.
Should I complain, or be happy with the one I got?`
You should defenitely complain. The new CR246 charger has no fan, so it's quiet. The CR245 is not.

As far as I know, the new CR246 is not available yet in all countries. If I were you, I would ask your dealer to change it with the new charger as soon as it's available.
Stromer ST2 S 2017. Mods & Excessen: OMNI Interface C, Stromer/Suntour geveerde voorvork, BodyFloat, Ergotec M88, GoPro Hero4, Rokform Pro, Ergon GP3, SKS spatlap, Spurcycle, Ortlieb Back-Roller High Visibility.

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Re: dealer gave me "wrong" charger

Bericht door Peerke1960 » 12 okt 2019, 22:27

That's the appointment I have made with my dealer
St 1 2019

Jorismak
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Re: dealer gave me "wrong" charger

Bericht door Jorismak » 13 okt 2019, 10:44

The CR246 is pretty new, my dealer can't order it yet.

so I'm thinking that the specs you see on the official stromer site are not yet 'final'. The CR245 is the 'normal' charger you should get with that bike as far as I know.

They are _in the process_ of switching to the CR246 by default, I honestly don't know if you should have gotten it now or not (if you have any right to claim something here). Another way at looking at it is Stromer is delivering the CR246 with bikes being manufactured +/- september 2019. But the bike you get might well be one manufactured before that, so it is shipped with the CR245 - which was the default charger in that time.

The CR246 appears to be a way nicer / better charger so I'm waiting impatiently for it to order it as 2nd one :).

Phone-mounting-bracket: I didn't really pay attention to the ST3 / ST5 bikes and their editions, but I've never read about a phone-mounting bracket coming default. I can't imagine how, since using a phone (even mounted) on the bike is becoming more and more illegal in countries and not all brackets are compatible with all phones.

Where did you get the idea that a phone-mounting bracket would be standard?

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Henry
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Re: dealer gave me "wrong" charger

Bericht door Henry » 13 okt 2019, 11:44

Because it is mentioned in the documentation, I would claim the CR246. I'm not sure if the CR246 is already available. You may have to wait a few weeks for Stromer is able to deliver the CR246.
I do know that the CR246 is the improved version of the CR245. In addition to the noise from the fan (charging in an office space), there were also problems with the mounting of the circuit board. The plastic mounts became porous, causing them to break down over time. I am not 100% sure if Stromer has already solved this problem with newer versions of the CR245.

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Re: dealer gave me "wrong" charger

Bericht door Stromeur » 13 okt 2019, 11:45

Henry schreef:
13 okt 2019, 11:44
I am not 100% sure if Stromer has already solved this problem with newer versions of the CR245.
The housing of the new CR246 charger is completely different. Should there be any problems with this new charger, I am quite sure it will be different problems than the issues know about the CR245.
Stromer ST2 S 2017. Mods & Excessen: OMNI Interface C, Stromer/Suntour geveerde voorvork, BodyFloat, Ergotec M88, GoPro Hero4, Rokform Pro, Ergon GP3, SKS spatlap, Spurcycle, Ortlieb Back-Roller High Visibility.

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Re: dealer gave me "wrong" charger

Bericht door Free2be » 13 okt 2019, 12:00

With the ST3 LE, a smartphone mount was included as standard. A metal part that you have to mount in the middle of the stem and a PVC part that you have to stick on your case of your smartphone.
ST3 LE gewoon omdat het kan, vrije tijd en werk combinatie.

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Henry
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Re: dealer gave me "wrong" charger

Bericht door Henry » 13 okt 2019, 12:32

Stromeur schreef:
13 okt 2019, 11:45
Henry schreef:
13 okt 2019, 11:44
I am not 100% sure if Stromer has already solved this problem with newer versions of the CR245.
The housing of the new CR246 charger is completely different. Should there be any problems with this new charger, I am quite sure it will be different problems than the issues know about the CR245.
I meant that I didn't know if Stromer has released an updated version of the CR245, still called CR245. In this case I'm not talking about the CR246.

According to the smartphone mount, at my white ST3 this was also included as standard. As mentioned by Free2be:
Free2be schreef:
13 okt 2019, 12:00
...A metal part that you have to mount in the middle of the stem and a PVC part that you have to stick on your case of your smartphone.

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