How to force firmware update on charger?

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GoodbyeHarmony
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Lid geworden op: 12 aug 2020, 18:01
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Merk SP: Stromer st5
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Hi

New ST 5 owner here after my 7 month old Stromer was stolen (long story).

When I had the first ST 5 I had the charging issues everyone had, which were cured with a firmware update to the bike, which in turn updated the battery and charger.

I still have the old charger which is fine.

Now I want to use the new charger at work (as I have 2) - but I think it's the old firmware as it has the usual issues.

The bike has up to date firmware as does the battery. Is there any way to force an update when connected to the bike?

An interesting situation.

Sorry for English

Cheers
Tim
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Stromeur
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Lid geworden op: 15 mei 2017, 20:18
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Connect the old charger to your Stromer. You should get a message in the OMNI display that the charger FW needs to be updated at which moment you can proceed with the update. (Please note that this FW update is only for the CR246 charger, not the CR245/CR190.)
Stromer ST1 X 2017 - Stromer ST2 S 2018 - Klever X ALPHA 45 2021 - Stromer ST3 PINON 2023
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GoodbyeHarmony
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Sadly, it doesn't offer: I have a feeling it might be one-shot per firmware update.

The issue is the old one of errors, restart, stopping charging half way through etc. Does it with new charger, not the old. The old has been updated.

Anyone know if Stromer support can force push an update to a specific bike?

Alternatively, is there an ST5 update due (I think this may trigger an update to the charger)?

Cheers
Tim
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Stromeur
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Actually new FW was released on March 11: SUI FW 4.3.3.2.

If you are still on older FW, ask your dealer to push this one.
Stromer ST1 X 2017 - Stromer ST2 S 2018 - Klever X ALPHA 45 2021 - Stromer ST3 PINON 2023
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GoodbyeHarmony
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Ooh not noticed that. Will look cheers!

Tim
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GoodbyeHarmony
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Now this is interesting. I'm still on firmware from June, 2020 on a bike bought new Feb 2021.

Is there any way I request updates from the app or bike, or is it a tech support job?


Cheers
Tim
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Stromeur
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The FW update that included the charger FW was launched in 11.11.2020, so that one isn't on your bike yet.

Stromers pushes FW updates in batches. When an update has not reached your ST5, you might expect that your dealer checked for the latest version before delivering the bike to you. Apparently they didn't.

But that's no problem. Just ask your dealer to push the latest firmware via the Stromer Portal. You don't have to visit them for that. After they pushed the latest FW, switch on your Stromer in a place within mobile phone reach and it will be downloaded.
Stromer ST1 X 2017 - Stromer ST2 S 2018 - Klever X ALPHA 45 2021 - Stromer ST3 PINON 2023
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GoodbyeHarmony
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Thanks, that's great, most helpful!

Cheers
Tim
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GoodbyeHarmony
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Lid geworden op: 12 aug 2020, 18:01
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Dealer sorted a treat now.

Must say the most recent updte is very interesting.

Thanks so much for your help.

Cheers
Tim
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